F.A.Q Lollapalooza
Product information
What is Photopass?
Fotopass is the official Lollapalooza photo package. When you purchase Fotopass, you will have access to all your photos taken by the official photographers spread throughout the event circuits.
How many people can use a Photopass?
A Fotopass is valid for one person.
Purchase information
What do I need to do when purchasing a Fotopass?
It is essential to upload a selfie at the time of purchase or later. This selfie will be used to identify your photos during the event.
Can I change the selfie after it has been sent?
Yes, you can change the selfie as long as your package does not yet have any associated photos. Once the first photos have been identified, it will no longer be possible to make changes.
Do I need to create an account to purchase Fotopass?
Yes, you will need to create an account on our website to complete your purchase.
Operating information
How to identify an official Fotopass photographer?
Our photographers will be identified with personalized orange vests and will be located throughout Lolla.
How will the system recognize my photos?
Through facial recognition. The selfie you uploaded will be compared with the photos taken by the photographers, and the ones that match will be added to your package.
When will I be able to see my photos?
You will be able to watch your photos being added to your package throughout the event.
How do I access my photos?
You can access your photos through the website https://lollapalooza.fotop.com, through the order link sent by email or through the Fotop app.
How do I download my photos?
To download your photos, simply select the ones you want and click 'download'.
Is there a guaranteed minimum number of photos?
There is no guaranteed minimum number of photos, but if your package contains less than 5 photos, you can request a refund.
Is there a maximum number of photos for a Photopass?
There is no maximum number of photos. On the contrary, we encourage you to contact our photographers and request as many photos as you want!
Tips
What should a selfie look like?
The selfie must be clear, with your face clearly visible, well-lit and free of obstructions (hats, sunglasses).
Where to find photographers?
Our photographers will be spread throughout Lolla and at other strategic points.
If I need help with Fotopass, what should I do?
For any questions or problems related to Fotopass, please contact us via email at sac@fotop.com.